Terms and Conditions

Terms and Conditions

Payment Method:

• All payments must be made payable to Mubarak Haj & Umrah Service by cheque, draft, or pay order only.

Tour Cost and Commencement:

• The tour cost is calculated based on air ticket, foreign exchange, and Moallim draft calculations from the last Hajj-1444 / 2023.
• Tour services will commence upon arrival at our accommodation in Makkah.
• At Jeddah airport, a minimum of 8 to 10 hours is required to complete formalities. The journey from Jeddah airport to Makkah building via Moallim office takes an additional 3 to 4 hours.

Flight Schedules and Changes:

Flight schedules and itineraries are subject to change without prior notice.

Payment Deadline:

The tour cost must be cleared before the submission of the passport for the HAJJ VISA. Failure to do so may result in the cancellation of your booking, and your seat will be given to a waiting list Haji.

Responsibility and Liability:

Mubarak Haj & Umrah Service is not responsible for lost/misplaced luggage or any incidents. Excess luggage charges are to be paid by the HAJJI. HAJJI is responsible for ZAM ZAM & luggage until their return to HYDERABAD.

Transportation:

• Transportation from the Madinah Hotel to the airport is arranged by the government of Saudi Arabia. Buses will be arranged at their convenience.
• Maktab-Ul Wakla (Naqaba) is the nodal agency for pilgrim transportation in Saudi Arabia, airport to airport, with waiting times of up to 8 hours at several boarding points beyond Mubarak Haj Tours’ control.

Compliance and Requirements:

• Pilgrims must adhere to all rules and regulations of both KSA and India. Any non-compliance is the responsibility of the pilgrim.
• Pilgrims are required to provide their medical and health requirements report and vaccination details from their respective doctors as per HCOl guidance.
• All intending pilgrims must have received the full dose of an approved Covid-19 vaccine. Certificates attested by the official Health Authorities in their countries are mandatory.
• All intending pilgrims are compulsory required to attend the orientation/training camp organized by Mubarak Haj & Umrah Service before the departure of the Haj group.

Accommodations and Services:

• During the five days of Haj, all accommodations, transportation, and food will be provided by the Moallim (Service provider) only. Any alterations beyond the HGO’s capacity will not be addressed by the HGO.
• The last day for visa issuance is 20 Shawwal 1445H, equivalent to 29 April 2024. Pilgrims are strongly advised to adhere to this deadline for a smooth processing of their Haj journey.

Modification and Price Details:

These terms and conditions are comprehensive and are subject to potential modifications based on the final directives of the Kingdom of Saudi Arabia. Mubarak Haj & Umrah Service will not be liable for any modifications, corrections, or cancellations announced by KSA.

• The tour is based on a quint/quad sharing basis; separate room prices can be provided upon request for ladies and gents.
• The base package excludes additional expenses such as Qurbani expenses, Tawaf-e-ziyarat transportation, and government taxes (GST and TCS).
• The hotels listed are for class comparison; actual hotels are subject to change based on availability and unforeseen circumstances.
• Muallim services are contingent on the policies of the Saudi Arabian Ministry and are subject to change without prior notice.

Prices mentioned in the package are for quint/quad sharing for ladies and gents separately; for individual room prices, please request separately.